Privacy Policy - egghead fixers
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Privacy Policy

Effective Date: January 1, 2020

Disclaimers

eggheads.ae is an independent provider of third-party consumer technical support. References to third-party trademarks, brand names, products, and services are for informational purposes only. eggheads.ae disclaims any sponsorship, affiliation, or endorsement by any such third party. Our website includes navigational features related to technical support for informational purposes.

Introduction

egghead fixers (“us”, “we”, or “our”) operates the website https://eggheads.ae/ (hereinafter referred to as “Service”).This Privacy Policy governs your visit to https://eggheads.ae/ and explains how we collect, safeguard, and disclose information resulting from your use of our Service. We use your data to provide and improve the Service. By using the Service, you agree to the collection and use of information by this policy. Unless otherwise defined, the terms used in this Privacy Policy have the same meanings as in our Terms and Conditions. Our Terms and Conditions (“Terms”) govern all use of our Service and, together with the Privacy Policy, constitute your agreement with us (“Agreement”).

Definitions

Service: The https://eggheads.ae/ website is operated by egghead fixers.

Personal Data: Data about a living individual who can be identified from those data (or from those and other information either in our possession or likely to come into our possession).

  • Usage Data: Data collected automatically, either generated by the use of the Service or from the Service infrastructure itself (e.g., the duration of a page visit).
  • Cookies: Small files stored on your device (computer or mobile device).
  • Data Controller: A person or entity that determines the purposes and means of processing personal data. For this Privacy Policy, we are the Data Controller of your data.
  • Data Processors (or Service Providers): Entities that process data on behalf of the Data Controller. We may use various Service Providers to process your data more effectively.
  • Data Subject: Any living individual who is the subject of Personal Data.
  • User: The individual using our Service, corresponding to the Data Subject, who is the subject of Personal Data.
  • Information Collection and Use
  • We collect various types of information for different purposes to provide and improve our Service to you.
  • Types of Data Collected
Personal Data:

While using our Service, we may ask you to provide certain personally identifiable information that can be used to contact or identify you (“Personal Data”). Personally identifiable information may include, but is not limited to:

Email address

  • First name and last name
  • Phone number
  • Address, Country, State, Province, ZIP/Postal code, City
  • Cookies and Usage Data

We may use your Data to contact you with newsletters, marketing or promotional materials, and other information that may interest you. You may opt out of receiving any, or all, of these communications by following the unsubscribe link.

Usage Data:

We may also collect information sent by your browser whenever you visit our Service or access it through a device (“Usage Data”).

This Usage Data may include information such as your computer’s Internet Protocol (IP) address, browser type, browser version, the pages of our Service you visit, the time and date of your visit, time spent on those pages, unique device identifiers, and other diagnostic data. When you access the Service through a device, this Usage Data may include information such as the type of device you use, your device’s unique ID, the IP address of your device, your device’s operating system, the type of Internet browser you use, unique device identifiers, and other diagnostic data.

Tracking Cookies Data:

We use cookies and similar tracking technologies to track activity on our Service and hold certain information.

Cookies are files with a small amount of data which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device. Other tracking technologies are also used such as beacons, tags, and scripts to collect and track information and to improve and analyze our Service. You can instruct your browser to refuse all cookies or indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.

Examples of Cookies we use:
  • Session Cookies: We use Session Cookies to operate our Service.
  • Preference Cookies: We use Preference Cookies to remember your preferences and various settings.
  • Security Cookies: We use Security Cookies for security purposes.
  • Advertising Cookies: Advertising Cookies are used to serve you with advertisements relevant to you and your interests.

Other Data:

While using our Service, we may also collect additional information such as sex, age, date of birth, place of birth, passport details, citizenship, registration at place of residence and actual address, telephone numbers (work, mobile), details of documents on education, qualifications, professional training, employment agreements, NDA agreements, information on bonuses and compensation, marital status, family members, social security (or other taxpayer identification) numbers, office location, and other data.

Use of Data

egghead fixers use the collected data for various purposes:

  • To provide and maintain our Service
  • To notify you about changes to our Service
  • To allow you to participate in interactive features of our Service when you choose to do so
  • To provide customer support
  • To gather analysis or valuable information to improve our Service
  • To monitor the usage of our Service
  • To detect, prevent, and address technical issues
  • To fulfill any other purpose for which you provide it
  • To carry out our obligations and enforce our rights arising from any contracts entered into between you and us, including for billing and collection
  • To provide you with notices about your account and/or subscription, including expiration and renewal notices, email instructions, etc.
  • To provide you with news, special offers, and general information about other goods, services, and events we offer similar to those you have already purchased or enquired about unless you have opted not to receive such information
  • In any other way, we may describe when you provide the information For any other purpose with your consent
Retention of Data

We will retain your Data only for as long as necessary for the purposes outlined in this Privacy Policy. We will retain and use your Personal Data to the extent necessary to comply with legal obligations, resolve disputes, and enforce our legal agreements and policies. Usage Data is generally retained for a shorter period, except when this data is used to strengthen the security or improve the functionality of our Service, or we are legally obligated to retain this data for longer periods.

Transfer of Data

Your information, including Personal Data, may be transferred to – and maintained on – computers located outside your state, province, country, or other governmental jurisdiction where data protection laws may differ from those in your jurisdiction. If you are located outside the UAE and choose to provide information to us, please note that we transfer the data, including Personal Data, to the UAE and process it there.

Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer. egghead fixers will take all the necessary steps to ensure that your data is treated securely and by this Privacy Policy. No transfer of your Personal Data will take place to an organization or a country unless there are adequate controls in place, including the security of your data and other personal information.

 Disclosure of Data

We may disclose personal information that we collect or you provide:

Business Transaction: If we or our subsidiaries are involved in a merger, acquisition, or asset sale, your Personal Data may be transferred.

Other cases: We may disclose your information also:

  • To our subsidiaries and affiliates
  • To contractors, service providers, and other third parties we use to support our business
  • To fulfill the purpose for which you provide it
  • For including your company’s logo on our website
  • For any other purpose disclosed by us when you provide the information
  • With your consent in any other cases

If we believe disclosure is necessary or appropriate to protect the rights, property, or safety of the Company, our customers, or others

Security of Data

The security of your data is important to us, but remember that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.

Your Data Protection Rights Under the General Data Protection Regulation (GDPR)

If you are a resident of the European Union (EU) and European Economic Area (EEA), you have certain data protection rights covered by GDPR. We aim to take reasonable steps to allow you to correct, amend, delete, or limit the use of your Personal Data. If you wish to be informed about what Personal Data we hold about you and want it removed from our systems, please email us at support@eggheads.ae.

In certain circumstances, you have the following data protection rights:

  • The right to access, update, or delete the information we have on you
  • The right of rectification (to have your information corrected if inaccurate or incomplete)
  • The right to object (to our processing of your Personal Data)
  • The right of restriction (to request that we restrict the processing of your personal information)
  • The right to data portability (to be provided with a copy of your Personal Data in a structured, machine-readable format)
  • The right to withdraw consent (to withdraw your consent at any time when we rely on your consent to process your personal information)

Please note, that we may ask you to verify your identity before responding to such requests. Additionally, we may not be able to provide Service without some necessary data. You have the right to complain to a Data Protection Authority about our collection and use of your Personal Data. For more information, please contact your local data protection authority in the European Economic Area (EEA).

Your Data Protection Rights under the California Privacy Protection Act (CalOPPA)

CalOPPA requires commercial websites and online services to post a privacy policy. This law’s reach extends beyond California, requiring any person or company in the United States (and potentially the world) that operates websites collecting personally identifiable information from California consumers to post a conspicuous privacy policy on its website.

According to CalOPPA, we agree to the following:

  • Users can visit our site anonymously
  • Our Privacy Policy link includes the word “Privacy” and is easily found on the home page
  • Users will be notified of any privacy policy changes on our Privacy Policy Page
  • Users can change their personal information by emailing us at support@eggheads.ae
  • Our Policy on “Do Not Track” Signals:

We honor Do Not Track signals and do not track, plant cookies, or use advertising when a Do Not Track browser mechanism is in place. Do Not Track is a preference you can set in your web browser to inform websites that you do not want to be tracked. You can enable or disable Do Not Track by visiting the Preferences or Settings page of your web browser.

Your Data Protection Rights under the California Consumer Privacy Act (CCPA)

If you are a California resident, you have the right to learn what data we collect about you, ask to delete your data, and not to sell (share) it. To exercise your data protection rights, you can make certain requests and ask us:

What personal information do we have about you? If you make this request, we will return to you:

  • The categories of personal information we have collected about you.
  • The categories of sources from which we collect your personal information.
  • The business or commercial purpose for collecting or selling your personal information.
  • The categories of third parties with whom we share personal information.
  • The specific pieces of personal information we have collected about you.

A list of categories of personal information that we have sold, along with the category of any other company we sold it to. If we have not sold your personal information, we will inform you of that fact.

A list of categories of personal information that we have disclosed for a business purpose, along with the category of any other company we shared it with. You are entitled to ask us to provide you with this information up to two times in a rolling twelve-month period. The information provided may be limited to the personal information we collected about you in the previous 12 months.

To delete your personal information. If you make this request, we will delete the personal information we hold about you as of the date of your request from our records and direct any service providers to do the same. In some cases, deletion may be accomplished through de-identification of the information. If you choose to delete your personal information, you may not be able to use certain functions that require your personal information to operate.

Stop selling your personal information. We do not sell or rent your personal information to any third parties for any purpose. We do not sell your personal information for monetary consideration. However, under some circumstances, a transfer of personal information to a third party, or within our family of companies, without monetary consideration may be considered a “sale” under California law. You are the only owner of your Personal Data and can request disclosure or deletion at any time.

If you submit a request to stop selling your personal information, we will stop making such transfers.

Please note, that if you ask us to delete or stop selling your data, it may impact your experience with us, and you may not be able to participate in certain programs or membership services that require the usage of your personal information to function. However, we will not discriminate against you for exercising your rights.

To exercise your California data protection rights, please send your request(s) by email to support@eggheads.ae. Your data protection rights, as described above, are covered by the CCPA (California Consumer Privacy Act). For more information, visit the official California Legislative Information website. The CCPA took effect on January 1, 2020.

Service Providers

We may employ third-party companies and individuals to facilitate our Service (“Service Providers”), provide the Service on our behalf, perform Service-related services, or assist us in analyzing how our Service is used. These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

Analytics

We may use third-party Service Providers to monitor and analyze the use of our Service.

CI/CD Tools

We may use third-party Service Providers to automate the development process of our Service.

Behavioral Remarketing

We may use remarketing services to advertise on third-party websites to you after you visit our Service. We and our third-party vendors use cookies to inform, optimize, and serve ads based on your past visits to our Service.

Links to Other Sites

Our Service may contain links to other sites not operated by us. If you click a third-party link, you will be directed to that third-party’s site. We strongly advise you to review the Privacy Policy of every site you visit.

We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services. For example, the outlined privacy policy has been created using PolicyMaker.io, a free tool that helps create high-quality legal documents. PolicyMaker’s privacy policy generator is an easy-to-use tool for creating a privacy policy for blogs, websites, e-commerce stores, or mobile apps.

Children’s Privacy

Our Services are not intended for use by children under the age of 18 (“Child” or “Children”).

We do not knowingly collect personally identifiable information from children under 18. If you become aware that a Child has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from Children without verification of parental consent, we take steps to remove that information from our servers.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. We will let you know via email and/or a prominent notice on our Service before the change becomes effective and update the “effective date” at the top of this Privacy Policy. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Contact Us

If you have any questions about this Privacy Policy, please contact us by email at support@eggheads.ae.

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